Adoption of Knowledge Management Strategies for Service Delivery in Libraries and Information Centers in Nigeria

Abstract

The main objective of this study was to review the literature on the benefits of adopting knowledge management strategies for service delivery in libraries and information centres to improve library and information services delivery. The systematic literature review approach was adopted for the study, and the review revealed the knowledge management strategies adopted in libraries and information centres, service delivery in libraries and information centres, benefits of adopting knowledge management strategies for improving service delivery in libraries and information centres, and inhibitors to knowledge management strategies adoption. However, the study concluded that adopting knowledge management strategies in libraries and information centres is very crucial in as much as the library aims at satisfying the information needs of its clientele and delivering services of high quality. Hence, the study recommends that there should be an institutionalization of knowledge sharing in libraries and information centres, there should be adequate funding for libraries and information centres to meet up with the universal standard of adopting knowledge management strategies, there should be modern ICT infrastructure to enable librarians, and information workers share knowledge electronically. There should be a standard power supply in libraries and information centres to enable them to function effectively and deliver services of high quality, and there should be regular training and retraining of librarians and information workers on the importance and benefits of adopting knowledge management strategies to reshape their mindsets and in turn slice away so many inhibitors to adopting knowledge management.