ATTITUDE AND USE OF ELECTRONIC APPOINTMENT SYSTEM BY HEALTH WORKERS IN UNIVERSITY OF ABUJA TEACHING HOSPITAL, ABUJA

Abstract

This Paper examined the Attitude and Use of Electronic Appointment System by Health Workers in University of Abuja Teaching Hospital, Abuja. The study was guided by two objectives and two corresponding research questions. This study adopted the descriptive, cross-sectional research design. The area of study for this research was University of Abuja Teaching Hospital. The population of this study comprised 1, 610 which comprised all the staff of University of Abuja Teaching Hospital Abuja. The total sample for the study was 310 staff of federal medical centre, Abuja using a purposive sampling technique. The total sample was based on Cochran’s (1977) formula. The nature/source of data for this work was the primary data which was collected using a semi-structured self-administered questionnaire. The collected data were cleaned and entered into a database, using MS Excel. Analysis and presentation of results were carried out using statistical package for social sciences (SPSS) version 28.0. The study concluded that health workers in University of Abuja Teaching Hospital, Abuja had average knowledge of electronic booking system and attitude to electronic booking system. However, the use was not commensurate with the level of knowledge and attitude exhibited by the respondents. This was probably due to associated factors such as government policies, inadequate ICT infrastructure, lack of basic ICT knowledge/skills, poor internet connectivity, access to the internet and financial issues/constraints. The study recommended among others that the management of the healthcare facilities should diversify the source of fund for the electronic appointment system in their various hospitals to ensure that electronic appointment system is sustained.