USE OF ELECTRONIC RECORD MANAGEMENT SYSTEM FOR EFFECTIVE PERFORMANCE BY REGISTRY STAFF OF NATIONAL BOARD FOR ARABIC AND ISLAMIC STUDIES

Abstract

Records management is the effective storage and retrieval mechanism of information that help an organization in making decision. The objective of the study is to determine how NBAIS use electronic record management system for effective performance; determine the level of effective performance use by electronic record management system and find out the challenges faced while using electronic record management system in NBAIS. Research methodology adopted for the study is qualitative research methodology and case study research design. The population of the study consisted of 9 staff of registry department of National Board for Arabic and Islamic studies. The whole population was used as the sample of the study because the population is small. The instrument used for data collection was unstructured interview. Thematic analysis was used for data analysis. Findings showed that familiarity training effectiveness, communication gaps were issued discovered in regards to awareness of records management system among NBAIS staff. It was revealed that the use of electronic record management system works very easier and faster, give the accurate information and reduce manual task. It also revealed that the challenges faced while using electronic record management system by NBAIS staff are lack of electricity, inadequate computers, technical issues, data security and quality control. It concluded that optimizing the use of the electronic record management system among staff at the National Board for Arabic and Islamic Studies necessitates addressing challenges related to power infrastructure, computer accessibility, technical issues, and data security, while concurrently enhancing training effectiveness, fostering familiarity, and improving communication channels to achieve a holistic and effective performance. Study recommends among others to implement targeted training programs to enhance familiarity, evaluate and improve the effectiveness of existing training initiatives, and establish clear communication channels to bridge gaps and ensure comprehensive understanding and utilization of the system